Cancun Airport (CUN) and Tulum Airport (TQO)
We meet you inside the terminal holding a sign with your name. We track your flight: if it runs late, your driver is still there. What you quote is what we charge, with nothing added on arrival.
We are authorised to operate inside the CUN and TQO terminals. We do not pick you up on the kerb or in a car park next door.
If you land late we move the pick-up ourselves and the waiting time is free. You do not have to tell anyone.
Change or cancel at no cost. Travel plans move, and that should not cost you money.
Nobody else gets in. Your group rides alone, and we drop you at your hotel entrance.
* With 24 hours' notice.
Prices
Total price for the vehicle, not per person. Pick your destination and the quote tool shows the same figure.
| Destination | Time | One way | Round trip |
|---|---|---|---|
| Cancun Hotel Zone | 25 to 40 minutes | $32.99 USD | $65.98 USD |
| Downtown Cancun | 20 to 30 minutes | $32.99 USD | $65.98 USD |
| Puerto Juárez | 30 to 40 minutes | $49.99 USD | $99.98 USD |
| Puerto Morelos | 30 minutes | $49.99 USD | $99.98 USD |
| Playa Mujeres | 30 to 40 minutes | $59.99 USD | $119.98 USD |
| Costa Mujeres | 30 to 40 minutes | $69.99 USD | $139.98 USD |
| Playa del Carmen | 50 to 70 minutes | $69.99 USD | $139.98 USD |
| Puerto Aventuras | 1 h 5 min | $89.99 USD | $179.98 USD |
| Akumal | 1 h 40 min | $109.99 USD | $219.98 USD |
| Downtown Tulum | 1 h 30 min to 1 h 50 min | $134.99 USD | $269.98 USD |
| Tulum Hotel Zone | 1 h 30 min to 2 h | $154.99 USD | $309.98 USD |
| Holbox (Chiquilá pier) | 2 h to 2 h 30 min | $254.99 USD | $509.98 USD |
| Valladolid | 2 h to 2 h 30 min | $274.99 USD | $549.98 USD |
| Mérida | 3 h 30 min | $424.99 USD | $849.98 USD |
Prices are fixed and include tolls, taxes and waiting time for flight delays. No extra charge for luggage or child seats.
How it works
What actually happens from the moment the aircraft doors open.
Pick your destination and vehicle, and within minutes your confirmation is in your inbox with the exact meeting point.
A uniformed representative waits as you clear customs, holding a sign with your name. Nobody to look for, no stepping outside to haggle.
No stops, nobody else to collect, no detours. You arrive at your hotel entrance, not at a nearby point.
The fleet
All three come with air conditioning, a bilingual driver and real room for luggage.
Most booked
What almost everyone picks. Eight people with large cases fit, so there is no splitting the group across two cars.
From $32.99 USD
Suburban or equivalent. For couples, small families or business travel, with room to spare.
From $69.98 USD
Crafter or equivalent. Weddings, teams and large groups who want to travel together with the luggage inside.
From $69.98 USD
Where we take you
Each destination has its own page, with its fixed price and meeting point.
The difference
A shared shuttle makes several stops before yours: 45 to 90 extra minutes after a long flight. Here the vehicle leaves with you and does not stop until your hotel.
Yes. We hold an official permit to operate inside CUN and TQO, which is why we can meet you inside the terminal with your name on a sign instead of arranging to meet outside.
We track the flight number you give us and move the pick-up ourselves. The waiting is not charged: the delay is not your fault.
Reviews
Comments published by real customers.
We had such a wonderful experience with Smile & Go Taxi in Cancun! From the moment we booked, communication was clear and professional.
Ali Khalifeh
Published on Google
Very satisfied with the service! The driver was punctual, helped with the luggage, and the ride was comfortable and safe. The return trip to the airport was also perfectly on time. The car was clean and had good air conditioning.
Smile & Go Taxi Transportation exceeded our expectations from start to finish! When my family and I arrived in Cancun, they were ready and waiting for us. We booked round-trip service, and they got us to our destination safely and comfortably, then picked us up right on time for our return.
Great, was easy to get a hold of and they were in contact with me from the moment we landed until the moment we were dropped back off to the airport to go back home. The drivers are very nice. Transportation clean and spacious. Highly recommended!
4.9 out of 5 across 2,125 Google reviews
Where to find us
We operate across the whole airport: we meet you in the arrivals hall of whichever terminal you land in, holding a sign with your name. There is no office to look for.
Frequently asked questions
The whole vehicle for your group, the driver, the tolls on the route, taxes, flight tracking and the waiting time if you are late. Luggage and child seats are included too, at no extra charge. The price is for the transfer, not per person.
As you clear customs, in the arrivals hall of your terminal. A uniformed representative waits holding a sign with your name. You do not have to call anyone or leave the building to look for the vehicle.
By card, with PayPal, or in cash to the representative, in pesos or dollars. If you choose cash, tell us when you book so the driver brings change.
Yes, at no cost, up to 24 hours before pick-up. Changes of time, flight or destination are made from the confirmation email or by writing to us.
Yes, and they are not charged. Tell us when you book how many children are travelling and their age, so the right seat is ready before you land.
It depends on the vehicle: the private minivan takes eight large cases plus hand luggage, and the group van fifteen. If you travel with surfboards, golf clubs or a wheelchair, write to us first and we will confirm the vehicle.
The whole coast: Cancun Hotel Zone, Puerto Morelos, Playa del Carmen, Puerto Aventuras, Akumal and Tulum, and further afield to Mérida, Bacalar, Holbox or Valladolid. If your destination is not in the table, we will quote it.
Yes. When you book a round trip we work out the pick-up time for your departing flight and confirm it with you the day before.
No. Uber cannot pick up inside Cancun Airport: the ground transport concession belongs to the authorised taxis, and taking one would mean walking out of the grounds to the highway. It does run around the city of Cancun once you are settled in, and it operates in a limited way in Playa del Carmen and Tulum; for getting out of the airport, it is not an option.
As you come out of arrivals you will find the Caribbean Taxi desks, the company that holds the airport concession: you follow the yellow signs and pay the zone fare there. It is a legitimate option, but it means queuing with your bags at the end of a flight and not knowing the amount until that moment. What is not worth doing is taking up an offer from anyone approaching you at the exit with no uniform and no desk.
Check the price for your route in a minute. If you would rather talk it through, reply to us on WhatsApp.
